1. Where is East Pets LLC located?
    We are based in New York, NY, United States. Our address is 1193 1st Ave, New York, NY 10065.

    2. What products do you sell?
    We specialize in high-quality, interactive dog toys designed for mental stimulation, active play, and chewing needs. Our range includes treat-dispensing toys, puzzles, and durable chew toys.

    3. How can I place an order?
    Orders can be placed directly on our website at https://eastpetsllc.shop. Add items to your cart, proceed to checkout, and complete your payment securely.

    4. What payment methods are accepted?
    We accept all major credit/debit cards and secure online payment methods offered through our website.

    5. What are the shipping options and costs?

    • Orders over $100 qualify for free shipping.
    • Orders under $100 have a $10 shipping fee.
    • Orders placed before 5:00 PM (EST) are processed the same day.

    6. How long will it take to receive my order?

    • Handling Time: 0–1 business days
    • Transit Time: 1–3 business days
      You will receive a tracking number once your order ships.

    7. What is your return and refund policy?

    • Returns are accepted within 30 days of delivery.
    • Refunds are processed within 7 business days to the original payment method.
    • Items must be unused and in original packaging. Contact support@eastpetsllc.shop to initiate a return.

    8. Are your products safe for pets?
    Yes. All products are made from non-toxic, durable materials and tested for safety. They are designed for dogs of all sizes to enjoy safely.

    9. How can I contact East Pets LLC?

    10. Do you ship internationally?
    Currently, we ship within the United States. We plan to expand shipping options in the future.