Return Period
At East Pets LLC, we accept returns of eligible products within 30 days of delivery. To initiate a return, please contact our customer support with your order details.
Refund Process
Once your returned item is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Return Conditions
- Items must be unused, in the original packaging, and in the same condition as received.
- Customized or personalized items may not be eligible for return unless defective.
How to Initiate a Return
- Contact our support team at support@eastpetsllc.shop or call +1 646-360-2547.
- Provide your order number and reason for the return.
- Follow the instructions provided to ship the item back to us.
Additional Notes
- Shipping costs for returning items are the responsibility of the customer unless the return is due to a defective or incorrect item.
- We aim to make the return process smooth and hassle-free.
Customer Support
For questions about returns or refunds, please reach out to our support team. We are committed to ensuring customer satisfaction and safe handling of all returns.