Order Processing & Cut-Off Time
All orders placed on East Pets LLC are processed promptly. Orders received before 5:00 PM (EST) on business days will be shipped the same day. Orders received after 5:00 PM will be processed the following business day.
Shipping Costs
- Orders over $100 receive free shipping.
- Orders under $100 are charged a flat shipping fee of $10.
Handling Time
Once your order is received, it will be prepared for shipment within 0–1 business days.
Transit Time
Shipping times typically range from 1–3 business days depending on your location and shipping method.
Delivery & Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your delivery. Please ensure your shipping address is accurate to prevent delays.
Additional Information
- Shipping times may be affected during holidays, peak seasons, or unforeseen delays.
- We are based in New York, NY, United States (1193 1st Ave, New York, NY 10065).
- For questions regarding your shipment, contact us at support@eastpetsllc.shop or call +1 646-360-2547.
Our Commitment
East Pets LLC is committed to ensuring fast, reliable, and safe delivery of all our interactive and durable dog toys. Every order is handled with care to make sure your pet receives the highest-quality products.